Contact SoundTree between 9am and 5pm ET by phone/email:
Phone - (800) 963-8733
Email - info@soundtree.com

The video (left) will take you through all SoundTree Institute member benefits.
FAQ
I enrolled in a live webinar. How do I access the webinar?

On the My Courses page, you will see a listing of all of the courses you are enrolled in. You will also see column titled Link. This column will be blank until the day of the scheduled webinar. Once the link is posted, you will need to sign in to the webinar approximately 10 minutes before the scheduled starting time. The link will not work until then.

Click HERE to download a print version of Webinar Instructions.

What are the system requirements for joining a SoundTree Institute class/webinar?

The SoundTree Institute uses WebEx Meeting Center/Training Center to deliver all of our online classes and webinars. Please check the WebEx FAQ to see if you computer will work with WebEx Meeting Center/Training Center - https://www.webex.com/login/frequently-asked-questions.

Additionally, you may check your computer using this link, http://www.webex.com/go/stest-ppuus, OR attend a test WebEx meeting, http://www.webex.com/test-meeting.html.

What affects the performance of SoundTree Institute live classes and webinars?

Some of the factors that affect performance include:

  • speed of your computer's Internet connection Internet traffic
  • Performance of your firewall and proxy servers

Although you may have a high-speed connection to the Internet, there may be congestion or packet loss on the Internet. You usually can't do much about it other than to inform your network administrator or Internet service provider. Congestion is often transient and resolve itself over time. You should, however, report serious or persistent problems.

How can I ensure that my computer is 'up to date'?

Both Windows and Macintosh operating systems are designed to detect software, hardware, or firmware updates automatically. However, if you believe there to be an update that has not been detected in this way, follow the steps below to install your updates. Your machines must have Internet access in order to download any updates.

Windows OS
  1. START > ALL PROGRAMS
  2. The top of your program list, choose the option "WINDOWS UPDATE"
  3. will now connect to the Internet where you can check for new updates.

Macintosh OS
  1. Navigate to the Apple Menu by clicking on the 'blue apple icon' at the top-left of your computer's menu bar
  2. "SOFTWARE UPDATE"
  3. The application opens your machine will be scanned for any available updates.
How can I access my account information?

Click on “Account Settings” in the login box that is in the upper right hand corner of the site.

How can I change my password?

In the Account Settings window, select the “Change Password” option and enter a new password.

How do I create my bio?

In the Account Settings window, simply enter your bio (up to 300 characters) in the Bio section.

How do I renew my membership?

All memberships are for one year. We will send you a reminder 60 days before your membership expires. Follow the steps to renew.

Can I transfer my membership to someone else?

No. All memberships to the SoundTree Institute are non-transferable.

Can I pay for my membership with a school PO?

Yes. You will receive login information once your PO has been processed. This can take up to 10 business days from when the PO is received.

Can I pay for four-hour, ten-hour and graduate level courses with a school PO?

Yes. However, this process can take up to 10 business days from when the PO is received. Be sure to leave enough time before the course starts.

Where do I send my PO?

SoundTree Institute, 316 S. Service Road, Melville, NY 11747

Can I fax my PO?

Yes. Fax your PO to 631-393-8548, ATTN SoundTree Institute.

Can I email a PO?

Yes. Please email your PO to info@soundtree.com.

What happens if I missed a webinar?

All weekly webinars will be posted in the Media Player section of the SoundTree Institute. When you open the Media Player, simply click on the Weekly Webinar channel and click on the webinar you missed. All webinars will be posted within 72 hours after they have been presented.

What is a four-hour course? How does it work?

We offer four-hour courses at various times during each month on various topics. The course is split into two 2 hour segments that are taught live using both WebEx Training Center (our live classroom setting) and Haiku (our learning management system). It is common that these two-hour segments are taught on consecutive weeks at the same times (Sept. 14th and 21st from 7 – 9pm EST). Four-hour courses are focused on specific software or hardware or a broader topic in music education. All four-hour courses are taught by SoundTree Institute instructors. Instructor bios can be viewed in the Course Offerings section.

Are four-hour courses graded?

Four-hour courses are graded on a Pass/Fail basis – though all courses can be audited. In order to receive a Certificate of Attendance, you must Pass the course. A passing grade can be achieved by students attending all four hours of the live instruction portion of theclass, and participating in discussions both during the class and on the Haiku class page. If you do not need proof of attendance, or a certificate for professional development hours, you may audit the course.

What is a ten-hour course? How does it work?

Ten-hour courses are offered at various times during each month on a wide variety of topics. The course is split into five 2 hour segments that are taught live using both WebEx Training Center (our live classroom setting) and Haiku (our learning management system). It is common that these two-hour segments are taught on consecutive weeks at the same times (Sept. 14th, 21st, 28th, Oct. 5th, 12th from 7 – 9pm EST). Ten-hour courses are focused on specific software or hardware or a broader topic in music education. All ten-hour courses are taught by SoundTree Institute instructors. Instructor bios can be viewed in the Course Offerings section of the site.

Are ten-hour courses graded?

Ten-hour courses are graded on a Pass/Fail basis – though all courses can be audited. In order to receive a Certificate of Attendance, you must Pass the course. A passing grade can be achieved by students attending all ten hours of the live instruction portion of the class, and participating in discussions both during the class and on the Haiku class page. If you do not need proof of attendance, or a certificate for professional development hours, you may audit the course.

Will I be able to evaluate the instructor and course?

After the completion of each course, you will be sent an instructor and course evaluation. These will help us ensure the highest quality of course offerings and our instructors. If you have concerns during the course, please contact us immediately by emailing Brad Smith, SoundTree Institute Manager, at brads@soundtree.com.

What if I signed up for a class, and was unable to attend? Can I get a refund?

All classes are non-refundable.

How do the graduate-level courses work?

If you would like to register for one of our graduate level course offerings (TI:ME Level 1 and Level 2 courses), click on the registration link. This will take you to the University of the Arts PEI page, our institutional partner site. All registration and fees are paid directly to the University of the Arts. You will receive an email one week before the start of the course with login information. All graduate level courses are offered on a specific night of the week, and are broken down into nine 2 hour segments that are live instruction using our WebEx Training Center tool taught on consecutive weeks at the same times (similar to the four and ten-hour courses). In addition to the live instruction, students will be expected to complete additional hours working on projects individually.

Are graduate courses graded?

Yes. You will receive a letter grade (A, B, C, etc.) for your work in each graduate course. You will receive 3 graduate credits from the University of the Arts for the successful completion of the course. Course expectations and grading requirements will be listed on the course page in Haiku. Transcripts of your class work will be available through the University of the Arts.

How do I sign up for a four-hour or ten-hour course?

Go to the Class Offerings section of the site and click on the registration link for the specific course you are interested in.

What if I can’t participate in a segment of a four-hour or ten-hour course due to technical difficulties (Internet connectivity problems)?

All segments of our four-hour and ten-hour courses are recorded and posted on the class page in Haiku. Instructors can be contacted if these issues occur so that you can make up your absence..

What if my district paid for my membership, but they do not want to pay for the renewal?

If you wish to renew your membership to the SoundTree Institute you can pay for a renewal using a personal credit card.

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